The Daily Herald reported the following:  Northwest Central Dispatchers Express Loss of Trust in Leadership At a recent board meeting held in Arlington Heights, members of the Northwest Central Dispatch System's union cast a vote of "no confidence" in the agency’s leadership. The decision came after weeks of frustration over a newly implemented computer-aided dispatch (CAD) system that has caused significant delays and operational challenges. The system, which is responsible for routing emergency calls to local fire and police departments, has been plagued by technical issues that have impacted response times. Union representatives also highlighted ongoing problems with radio equipment and administrative policies that have contributed to a high-pressure work environment. Rick Tracy, an executive board member of the Metropolitan Alliance of Police — the dispatchers’ union — explained that the dissatisfaction stems from more than just the CAD system. "It's not just about the CAD," Tracy said. "This group has been pushing for change for years, which is why they decided to unionize back in 2009." The union represents around 70 dispatchers, and roughly 85% voted to express their lack of confidence in management. A recent incident involving a 14-minute delay in responding to a potential heart attack in Palatine was cited as a key example of the system's failures. According to Cindy Barbera-Brelle, the executive director of Northwest Central Dispatch, this was the first time the agency had experienced such a delay since the new software was launched in April. However, union President Jennifer Delacerda disputed that claim, stating that there have been consistent issues with the system since its rollout. She also pointed out that problems with management have existed for years, and several dispatchers have reported feeling overwhelmed by the pressure. "When we make a mistake, it feels like our jobs are on the line," said Dawn Wolf. "At some point, we're going to be blamed for everything that goes wrong." Tim Stencel, another dispatcher, shared his own experience with the radio system, which recently caused communication breakdowns between him and officers in Hoffman Estates and Streamwood. In response to the growing concerns, the board and management released an open letter to employees, acknowledging the issues and stating that they are working diligently to resolve them. Despite these efforts, the union remains skeptical. "We unionized under this management. We took a strike vote under this management, and now we've taken a vote of no confidence," Delacerda said. Northwest Central serves over 500,000 residents across multiple communities, including Arlington Heights, Palatine, Schaumburg, and others. Meanwhile, Des Plaines, Morton Grove, Niles, and Park Ridge are considering joining the system, having agreed to a $15,000 feasibility study per community. For more details, you can read the full article here. Paint Protection Film,Matte Paint Protection Film,Clear Paint Protection Film,Car Paint Protection Film,Automotive Paint Protection Film Jiangsu Yaosheng New Materials Co.,Ltd , https://www.yscarfilm.com
NW Central dispatchers “no confidence†in management
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