China Consumers Association announced the 2015 car complaints yesterday. Statistics show that the complaints about automobile products (including parts and components) accepted by China Consumers Association last year increased by 31.18%. China Consumers Association said that in 2015, the National Consumers Association complaints and consultation information system recorded a total of 18,863 complaints about the acceptance of automotive products (including parts and components), an increase of 31.18% over the same period of last year, including 13,408 mediation agreements and 1,922 mediation agreements. The number of complaints withdrawn was 654, and the complaint resolution rate was 71.08%, which saved consumers an economic loss of 15,844,000 yuan. Statistics show that product quality, contract disputes and after-sales service issues are the main causes of complaints, exceeding 70% of the total number of complaints. Among them, quality complaints mainly focus on product performance and failure, damage or loss. After-sales service complaints mainly focus on non-compliance with the Three Guarantees obligations, multiple repairs of the same quality problems and non-performance of after-sales commitments. China Consumers Association also announced the specific complaint data of car companies yesterday. SAIC GM ranked first with 1355, followed by FAW-Volkswagen, Changan Ford, Shanghai Volkswagen, Beijing Hyundai, Dongfeng Nissan, BMW, Dongfeng Yueda Kia. , Audi, GAC Toyota, Guangqi Honda, etc. In addition, in recent years, the problem that consumers cannot obtain vehicle certification on time after paying for a car payment often occurs. In response to this problem, China Consumers Association yesterday interviewed 29 car companies and asked the car companies to provide certificates when they sold cars. For car operators with serious certification problems, China Consumers Association will prompt consumers to purchase risks by means of disclosure to the mass media. Statistics show that by the end of last year, the number of civilian vehicles in the country reached 172.28 million, of which private car ownership was 143.99 million, an increase of 14.4%.
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· China Consumers Association: Car complaints increased by over 30% year-on-year